If you are not satisfied with your purchase for any reason, on any shared hosting product, you may request a full refund within 30 (thirty) days of your original purchase. Your refund will be processed within 1-2 weeks, and credited back to your method of payment automatically. We are not responsible for bank holds. Domain name registrations and dedicated servers are non-refundable. If you purchase a plan that comes with a free domain name, you will receive a credit for the hosting plan minus the cost of said domain name at the current applicable market rate.